DITech

Location Athens Metropolitan Area - Greece (on-site) Employment Type Full-time, Part-time, Contract About the Company As a leading technology solutions provider, in DITech we are dedicated to deliver exceptional IT services to our clients. We specialize in offering comprehensive support and innovative solutions to help businesses thrive in the digital world. As we continue to expand our operations, we are seeking a highly motivated and skilled individual to join our team as an IT Field Support Engineer. Job Summary As an IT Field engineer, you will be responsible for providing technical assistance and on-site support to end-users of our clients. You will play a vital role in resolving IT issues, troubleshooting software and hardware problems, and ensuring the smooth operation of our client's systems. This entry-level position offers an excellent opportunity for individuals who are passionate about technology and enjoy helping others. Responsibilities Respond to user inquiries and provide prompt technical on-site support. Diagnose and troubleshoot hardware and software issues and provide appropriate solutions. Install, configure, and maintain computer systems and peripherals. Collaborate with other IT team members to escalate complex issues and ensure timely resolution. Assist with the setup and support of audiovisual equipment for meetings and presentations. Document and update user requests, incidents, and resolutions in the ticketing system. Maintain inventory of hardware and software assets. Provide user training and guidance on technology-related topics. Stay up-to-date with the latest industry trends and technologies. Qualifications University or technical diploma on IT engineering or equivalent; relevant certifications or a degree in a related field is a plus. Proven experience in providing technical support or customer service, preferably in an IT environment. Strong knowledge of Windows and Mac operating systems. Familiarity with Microsoft Office Suite and productivity tools. Basic understanding of computer hardware and networking concepts. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Proficient in both spoken and written English and Greek. Ability to work independently as well as part of a team. Strong organizational and time management abilities. Professional attitude and a passion for delivering exceptional customer service. Benefits Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative and dynamic work environment. Exposure to cutting-edge technologies. Chance to work with a diverse client base. How to Apply If you are interested in joining our team and possess the required qualifications, please submit your resume. We appreciate all applications, and we'll try our best to contact all applicants. Note We value diversity in our workforce and encourage all qualified individuals to apply.