Cosmote e-Value

COSMOTE e-Value, through partner companies, is looking for creative and ambitious Card Operations Support Agents to join the COSMOTE Payments project in Paiania. The selected candidate will join the aforementioned team in supporting and operating daily tasks and assignments pertinent to card business and digital payments. Duties & responsibilities Provide high quality customer service in banking services Respond to and record end-to-end all customer enquiries undertaken or raised Participate in the creation/improvement of the procedures relevant to his/her daily work Maintain accurate data of consumer enquiries, questions and feedback on the customer services database Work in harmony with the rest of the team, developing effective and supportive relationships with internal & external customers Required Skills Ability to understand electronic payments and concepts such as debit, credit, funds transferring BSc degree in Banking / Economics / Management or any other relevant field would be an asset Very good command of the English language (B2 Level) Good understanding of computer systems, mobile apps and other tech products Good knowledge of Microsoft Office products, such as Excel & PowerPoint Excellent time management, interpersonal, communication and organizational skills Completed military obligations What we offer Competitive monthly salary from day 1 Continuous trainings in Fintech environment and new Digital Payments technologies Excellent career opportunities All necessary work equipment Mobile phone plan & special rates in other OTE products Modern workspace with restaurant, gym, parking E-pass/Card for public transport Meal tickets