Dana Villas & Infinity Suites

Infinity Suites & Dana Villas is looking to recruit a Reservations Agent in Santorini. The Reservations Agent is responsible for selling the hotel facilities and services by providing information to prospective guests, to capture sales from the incoming channels. He/she coordinates booking details so to ensure guest’s satisfaction. Responsibilities Respond to all incoming requests (e-mail, phone etc.) in a professional way. Closely following up on all reservations-related inquiries within a 24-hour response time. Assisting customers with any reservation issues effectively and professionally. Create and maintain reservation records within the Hotel’s PMS. Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Help develop room revenue and occupancy forecasts. Open and close rooms availability as and when required in all the GDS channels, IDS channels and on the hotel website. Ensure communications among other departments, notably Front Office, Credit, Sales and Housekeeping. Promote all amenities, conveniences, services and restaurant. Qualifications Minimum 2 years’ experience in Reservations Department in a 5 star Hotel Degree in Hospitality / Tourism / Economics will be considered as an asset Excellent command of both Greek and English language (oral and written). Additional languages will be considered as an asset. Experienced in computer (proficiency knowledgeable of Microsoft Office) Knowledge of Hotel Computer Systems and previous experience with PMS systems Knowledge of OTA's extranets & channel management systems Ability to Multitask & work under pressure Communication & Presentation skills Customer Service Skills Team Player Infinity Suites & Dana Villas offers Competitive Remuneration Package Continuous self-development and education/training Dynamic, Friendly and Supportive working environment Great Opportunities for career development within the company