PeopleCert GR

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for Online Exams Invigilators (Online Proctoring Agent), who are responsible for ensuring the integrity and security of the examination process. This process includes validating that the candidates’ environments are in accordance with each examination's guidelines, resolving technical enquiries that arise during the online exams and handling inbound / outbound emails or chats to candidates. The Online Test Center operates 24/7/365. As an Online Exams Invigilator (Online Proctoring Agent), your tasks will include the following Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period Take necessary actions for non compliance with regulations in accordance with PeopleCert's standards, regulations, and processes Ensure the efficient and effective operation of information, communications and technology systems Provide technical support for candidates' smooth testing experience through various communication channels Facilitate positive candidate interactions during exams for a better experience Handle customer inquiries following PeopleCert's service standards Maintain a secure and orderly working environment following PeopleCert's standards Participate in complaint handling and deliver exceptional customer service Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures Follow collective agreements and PeopleCert’s policies for remote work arrangements Adhere to PeopleCert's Integrated Management System Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor Ensure work and presence is aligned with company’s values “Quality Passion Integrity Innovation” at all times What we look for Bachelor’s degree in any discipline Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable Excellent command of the English language (native like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus), adapting language and form of communication to meet the needs of different audiences Additional languages will be taken into consideration Advanced computer literacy is required. ECDL Advanced level certification is desirable Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms Excellent interpersonal, verbal, and written communication skills Well organized, self driven, flexible and able to work in a high volume, fast paced, and deadline driven environment Prioritization skills and ability to handle multiple activities simultaneously Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays). What we offer Monthly Bonus upon Performance 💳 Work in an international, dynamic and fun atmosphere 💯 Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Complimentary coffee and tea in all our premises ☕ Huge learning experience in using best practices and global environment 📈 Constant personal and professional development 🥇