PeopleCert GR

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 PeopleCert is looking for Customer Service Agents who will be responsible for handling Customers' and Partners' technical, product and finance related queries through international inbound or outbound calls, chat, email and social media, demonstrating agility, empathy and ownership, ensuring outstanding customer experience. The Customer Service department operates in Athens, Greece with rotating shifts, 24/7/365. As a Customer Service Agent, your tasks will include the following Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert. Ensure that relevant correspondence is handled within the set KPI standards. Ensure that all complaints and inquiries relating to the work are answered in accordance with set procedures and guidelines. Monitor, delegate and answer all queues from inbound requests (i.e. email, chat, phone and social media) within set KPI standards. Train and co ordinate new partners’ and customers’ on boarding according to the standards set by the international business units. Ensure that the working environment is secure and orderly during all shifts and dress code is in accordance with standards set for Customer Service employees. Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones. What we look for Bachelor’s degree any discipline will be an asset Minimum 1 year experience in similar position/ function Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage Passionate with Customer Service Excellent command of the English language (native like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Extra languages desired Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. Excellent interpersonal, verbal, and written communication skills. Well organized, self driven, flexible and able to work in a high volume, fast Internal paced, and deadline driven environment Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays). What we offer Monthly Bonus upon Performance 💳 Work in an international, dynamic and fun atmosphere Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 Complimentary coffee and tea in all our premises ☕ Huge learning experience in using best practices and global environment Constant personal and professional development 🥇 About PeopleCert PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state of the art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.