Airio Athens Suites

About Airio Athens Suites Airio Athens Suites is a modern, boutique hospitality property in the heart of Athens, offering guests a premium, comfortable, and stylish stay. We pride ourselves on exceptional service, warm hospitality, and a personalized experience for every guest. ⸻ Job Summary The Receptionist is the face of Airio Athens Suites, responsible for delivering a warm, professional, and smooth guest experience from check in to check out. This role ensures excellent customer service, efficient communication, and flawless coordination of daily front desk operations. ⸻ Key Responsibilities Guest Services • Welcome guests warmly and ensure an exceptional first impression. • Process check ins, check outs, reservations, and payments accurately. • Provide information about the property, local attractions, transportation, and activities. • Handle guest inquiries, special requests, and complaints with professionalism and efficiency. • Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction. Front Desk Operations • Answer phone calls, emails, and messages promptly and courteously. • Maintain guest records, update reservation systems, and manage bookings. • Ensure the lobby and reception area remain clean, organized, and welcoming. • Follow hotel policies, safety procedures, and security protocols. • Assist with administrative tasks such as reports, documentation, and inventory. Communication & Coordination • Liaise with all departments to ensure smooth daily operations. • Support management in implementing service standards and guest experience improvements. • Provide accurate handovers between shifts. ⸻ Qualifications & Skills Essential • Previous experience as a receptionist or front desk agent in hospitality. • Excellent communication skills in Greek and English (additional languages are a plus). • Customer service oriented with a positive and professional attitude. • Good knowledge of reservation systems (PMS), Microsoft Office, and general computer skills. • Strong problem solving skills and ability to stay calm under pressure. • Well organized, detail oriented, and reliable. Preferred • Experience in boutique hotels or short stay apartments. • Knowledge of Athens tourism, local culture, transportation, and attractions. • Ability to multitask and work both independently and as part of a team. ⸻ What We Offer • Competitive salary and benefits package. • A friendly, supportive work environment. • Opportunities for professional growth and development. • Being part of a modern, expanding hospitality brand in the center of Athens.