Kalesma Mykonos

We are looking for a talented Night Auditor to join the Front Office team of Kalesma Mykonos for the 2023 season. Responsibilities Welcome and greet Guests, ensuring prompt and courteous service and escorting guests to their rooms when needed Provide smiley, friendly and personalized welcome, including high-quality service via phone Provide guests with any reservation information, amenities, area attractions, and dining booking needed Interface with Hotel Management, Front Office team, and Reservation team to ensure that regular ongoing communication is occurring in all hotel departments informing of guest needs, providing guidance and feedback Ensure prompt and courteous service to customer inquiries, respond promptly and tactfully to eventual Guest complaints, and always provide excellent services to maintain guest satisfaction Ensure any guest preference is recorded on the Opera guest page and is communicated to the appropriate department for follow-up. Ensure correct billing arrangement is provided according to FO policies and procedures Support implementation of service standards, and policies according to hotel guidelines and ensure all procedures are properly understood, implemented, and consistently monitored. Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures Follow proper procedures for cash, credit card, and room charge transactions and obtain proper identification and necessary departmental information Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention of the Hotel Manager Maintain excellent relationships within Front Office Department as well as other departments in the hotel Check-in guests, answer phones and take reservations Balance the cash drawer and log receipts Investigate and resolve out-of-balance accounts Keep accurate financial records and ledgers Respond to guest requests, complaints and emergencies Process invoices