Okupa

Okupa is currently seeking to recruit for the position of the Front Office Agent Key Responsibilities Welcome and greet guests providing a friendly and courteous service. Ensure correct billing arrangement is provided according to hotel policies and procedures. Receive and handle payments, check in & check out procedures. Manage the reservations and provide information about the hotel, available rooms, rates and facilities. Answer incoming calls, process bookings by telephone and email correspondence. Record and ensure the accuracy of guest information through guest experience app. Provide information to guests about amenities, area and venues. Arrange pickup and drop off services for guests at the time of their arrival and departure. Address customer complaints and escalate to the Front Office Manager when needed Liaise with all departments and external partners to ensure the smooth operation of the Front Desk and the Hotel Requirements Minimum 2 years' experience in a relevant position. General education degree or international equivalent required. College degree preferred. Excellent command of the English language, both spoken and written. Knowledge of hotel systems such as PMS, POS and computer applications software programs. Additional language would be considered an extra asset. Follow all relevant Health & Safety department regulations. Ability to work on rotating shifts including nights. Personality Competencies Happy, positive and friendly. Proactive, dynamic and self motivated. Enthusiasm to develop skills and knowledge. Adaptable to change and willing to embrace new ideas and processes. Ability to work unsupervised and deliver quality work. Good organizational and multitasking abilities and attention to detail. Excellent communications, problem resolution abilities and customer care skills. A team player with a positive can do attitude and a hands on, results driven approach. What We Offer Competitive salary and benefits. Career development opportunities. An excellent and dynamic working environment. All year round job position. Opportunity to be part of a unique project.