Potnia Theron Suites

FROND OFFICE OPERATION • Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Maintain updated records of bookings and payments Requirements • Work experience as a Hotel Front Desk Agent, Receptionist or similar role • Experience with hotel reservations software. • Customer service attitude • Excellent communication and organizational skills • Degree in hotel management is a plus • Excellent use of English • Use of additional languages is a plus