The Urban Nest Athens Suites & Apartments

Applications now open for Front Office Agent! Location Athens, Greece Responsibilities • Guest Service & Engagement Greet and assist guests warmly, manage check in and check out, and handle all guest inquiries promptly and efficiently according to high level standards of Urban Nest. Ensure that all Guest’s enquiries and complaints are managed, recorded and resolved promptly in a professional manner. • Reservations & Room Management Coordinate bookings, assign rooms, and manage cancellations and modifications, ensuring the hotel’s occupancy is maximised and guests’ expectations are met. • Administrative Tasks Manage phone and email inquiries/reservations, process payments, maintain daily logs, and provide end of day reports. • Support for the Boutique Hotel Experience Collaborate with other team members to maintain our high standards in ambiance, cleanliness, and guest satisfaction. Assist with the breakfast service Team when the need appears. • Concierge Assistance Offer recommendations on local attractions, dining, and events; arrange transportation, tours, or other special requests to enrich the guest experience. • Billing and Payment Processing Handle billing, process payments, and maintain accurate financial records for each guest stay. • Maintain Lobby Standards Ensure the front desk and lobby area are clean, welcoming, and reflect the boutique hotel’s brand and aesthetic.• Housekeeping Supervising and time management. • Knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. •Team Support Ensure that all Front Office Team is fully aware of the situation of the hotel and guests’ feedback and updated for upcoming events Qualifications Previous Experience in front desk boutique hotel environment, is preferred. Familiarity with hotel management software (PMS) and Channel Manager is ideal, along with basic Microsoft Office skills. A passion for customer service and an eye for detail to provide memorable guest experiences Strong communication and organisational skills. Proficient user of English; with additional language skills a plus. Ability to demonstrate enthusiasm and innovation Degree in hotel management is a plus What We offer Small Team with collaborative and supportive environment Competitive salary Social Insurance Urban Nest Is an equal opportunities employer